Why M-Pesa services will be disrupted on Thursday

Safaricom M-Pesa
Safaricom CEO Peter Ndegwa/ COURTESY

M-Pesa services will be temporarily unavailable on Thursday between 12 midnight to 5am in the morning.

In a position statement on Wednesday, Safaricom PLC said this is to allow for maintenance of its systems.

“During this maintenance, all M-Pesa services, including airtime purchase shall be temporarily unavailable. The timing of this maintenance activity has been planned to result in the least of inconvenience to our customers,” the statement said.

“We apologise for any inconvenience that may be caused and thank you for for continued support”.

M-Pesa has been in operation for 13 years, transforming business transactions and mobile banking.

Safaricom posted Sh74.7 billion net profit for the year ending March 31, 2020 representing a 19.5 percent growth in earnings from 2019.

The record profit was largely attributable to growth from M-Pesa and data with the respective streams rising by 12.6 per cent and 12.1 per cent to stand at Sh84.4 billion and Sh40.7 billion respectively.

The growth in M-Pesa revenues was in spite of the income head taking a hit of Sh1.9 billion from the withdrawal of revenues from betting in late 2019.

Safaricom said it will focus on growing more uses for its mobile money services.

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